Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader, in our Guideshop.
A Lead Guide is our version of a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don’t think traditional retail; what we’re building you haven’t seen before.
Key Responsibilities
- Deliver an exceptional customer experience and maximize personal sales results
- Coach Guides during scheduled shifts to provide an exceptional customer experience
- Execute closing and opening Guideshop duties as assigned
- Act as the leader and take on management responsibilities when the Guideshop Manager is not available
- Support expense budget, payroll control and procedural compliance for Guideshop
Required Experience & Qualifications
- Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
- Consistently achieve personal and overall store sales goals
- Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
- Knowledge of men’s fashion, fabrics, styles and fit
Preferred Qualifications (Skills and Abilities)
- Know or want to learn as much as possible about men’s fashion, fabrics, styles, and fit
- Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
- Are enthusiastic about coaching and mentoring a team and inspired to lead by example
- Create and ensure a cohesive work environment that inspires engagement
- Self-motivated and confident in your ability to network and generate leads
- Strong time management, organizational skills and skilled at written and verbal communication
Benefits and Compensation
Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide.
Full-time and part-time associates may be eligible to participate in the Bonobos Guideshop Incentive Plan.