Customer Support Specialist
Location: Keyence U.S. Headquarters – Itasca, IL
Total Compensation (Base + Bonus): $64,782
Schedule: 9:00a-6:00p CT; M-F
As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.
- Process to purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
- Communicate proactively with customers and product specialists to ensure smooth order processing.
- Follow up on requests through completion with accuracy and efficiency.
- Identify and resolve customer inquiries promptly.
- Route incoming calls to the appropriate product specialist or team.
- Adhere to established workflows while suggesting improvements for efficiency.
- Report inefficiencies to enhance customer experience.
Qualifications
- Bachelor’s degree or higher.
- Proficiency in Microsoft Office (Excel, Outlook).
- Strong attention to detail and problem-solving skills.
- Ability to multitask with urgency in a fast-paced environment.
- Friendly, flexible, and collaborative team player.
- Ability to type at least 50 WPM.
- Previous administrative or customer service experience is a plus.
- High-speed internet access for hybrid work schedule.
- Attendance at annual department conference required.
What We Offer
- Base Salary: $49,410
- Bonus Target: $15,372 annually (performance-based), paid quarterly
- Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
- Career Growth: Promote-from-within culture with base and bonus increases
Why KEYENCE?
- Recognized by Forbes as one of the World’s Most Innovative Companies
- A global leader in factory automation and quality assurance solutions
- Operating profit of over 40% for 25 consecutive years
- A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.