Schedule: Candidate hours will be Brazil Business Hours – Monday-Friday- 8:00am-5:00pm or 7:00am-4:00pm EST. Some US holidays required.**Full On-site, Hybrid after 120 days onboarding. Minimum of 3 days onsite
About the RoleFirst point of contact for technical support inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products which are being operated by the client through the bank’s electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL
Required Skills:*Bilingual (Portuguese and English / Spanish a plus)• 1-2 years Banking/Financial industry experience.• 1+ years of experience working with customers.• Oral & Written Communication• Active Listening• Time Management• Critical Thinking• Relationship Building• Collaborating• Quality Assurance• Problem Solving• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)• Microsoft Excel• Microsoft Outlook• Microsoft PowerPoint• Microsoft Word